Return & Refund Policy

This policy describes Velnqera procedures for eligible returns, fulfillment problems, and refunds while preserving all non-waivable legal rights.

Return request window

Contact us within 30 days after delivery. Eligible merchandise should be unused, unworn, unwashed, in original packaging with tags, and supported by proof of purchase. Approval is required before sending a return.

Non-returnable merchandise

Opened personal-care or hygiene products, intimate items, perishables, hazardous goods, personalized products, gift cards, and clearly marked final-sale items cannot be returned unless defective or law provides otherwise.

Defects and order errors

Inspect deliveries promptly. If a product is damaged, defective, wrong, or missing, send the order number and clear photographs of the product, packaging, and shipping label. We will review the evidence and provide an appropriate remedy.

Return delivery costs

Customers pay return delivery for discretionary returns unless stated otherwise. Velnqera covers reasonable return costs for verified faults or fulfillment errors where required. Original shipping is refundable only when the policy or law requires it. Trackable service is recommended.

Refund method

Following receipt and inspection, an approved refund is returned to the original payment method. Provider posting times vary. A lawful deduction may be made for diminished value caused by handling beyond what was necessary to inspect the item.

Begin a return

Email service@velnqera.com with the order number, reason, and relevant photos. Wait for authorization and instructions before shipment.