Frequently Asked Questions

This page answers common questions about ordering from Velnqera.

How long is order processing?

Most purchases are prepared within 1–3 business days, excluding weekends and public holidays. Stock confirmation, payment review, or increased demand can require more time.

When do I receive tracking?

Tracking details are emailed after dispatch when available. Carriers may need 1–3 business days to display their first scan.

May I change or cancel an order?

Email us immediately. We will try to assist, but changes and cancellation are generally unavailable once fulfillment begins or shipment takes place.

What if the order arrives with a problem?

For a damaged, defective, incorrect, or missing product, provide the order number and clear photos of the item, package, and shipping label. We will assess the issue and explain the available resolution.

What currency is used?

Store prices and shipping rates are maintained in United States dollars (USD). Banks and payment providers may independently apply conversion or international transaction charges.

How do I reach support?

Send an email to service@velnqera.com and include your order number when applicable.